Pronto Services Management

 

 

 

 

Streamlining service operations

Pronto – Xi Service Management Software System is a power and flexible, and yet easy to use service management system which accelerates call resolution and reporting, and simplifies service contract management.

 

Do you suffer with:

• Poor visibility of technician workloads and which staff are doing what?

• Difficulty balancing scheduled and unscheduled service demands to manage conflicting priorities?

• Slow invoice turnaround that expands the time for payment?

• Insufficient tools and information to facilitate adequate planning and optimum resource allocation?

• Service Level Agreement performance hard to prove?

• Unable to automatically communicate tasks directly to field personnel?

• Remote service staff unable to automatically update central IT records and initiate invoicing?   

With customer calls and product history at your fingertips, you are far better equipped for informed and timely decision making. Fast Call Entry TM and mobile technologies, further optimise your on-site and call centre resources, again adding to overall efficiency and profitability.

 

Using the Pronto – Xi  Service Management System to meet your commitments

Ensure correct response times and billing as the system automatically cross-references contracts that include service commitments and agreed fees.

• Automatically send service reports, directly to customers, for all work performed.

• Streamline service staff allocation and notification by integrating call creation with personnel assignment procedures.

• Optionally, fully integrate the rental of assets with the operation’s general debtor, asset and financial reporting information.

• Facilitate the handling of flexible billing cycles for maintenance contract fees, whether based on time, units or vouchers.

• Automatically create service calls for pre-defined preventative maintenance programs and then have the system automatically assign these to staff.

 

Using the Pronto – Xi  Service Management System to manage your costs

• Ensure all relevant costs are billed, including parts, consumables and purchases, by automatically adding these to the service invoice.

• Match all income (billing) and costs (labour, parts and purchases) to each service job for reporting based on your own definable cost categories.

• Separate warranty work and charged work both for serialized and non-serialized units.

• Manage van inventories as multiple locations in one warehouse or as separate warehouses to allow van stock scrutiny and reconciling consumption and current stock count.

• Guarantee that ‘additional work’ included in a service job is billing and not overlooked.

• Better segregate income and expenses into cost categories to reflect the work being performed.

Using the Pronto – Xi  Service Management System to find anything, anytime

• Ensure all service calls are located in one place, with one suite of reports and one ‘number’ for anything and everything to ensure consistent and accurate management reports.

• Have comprehensive service enquiry capabilities which enable the tracing of any service call back to all of its supporting information including billing, costs, customer, contract, task, and service staff detail.

• Use system audit trail facilities to provide a sequential time and date record of all activities relating to a service call.

• Attach electronic documents to related records (for example work instructions to a customer contract).

 

Using the Pronto – Xi  Service Management System to improve visibility

• Gain full visibility of all current service work, via reports and the graphical Engineer Scheduler that allows a ‘drag and drop’ manipulation of calls and engineers, according to priorities.

• Optional recording of “unearned” future income for maintenance contract work not yet performed.

• Monitor overall service efficiency using labour utilisation analysis and reporting.

• Identify the profit or loss on any individual job via project efficiency reports.

• Immediately reflect all income and costs in P&L and the Balance Sheet.

• Receive immediate advice (including via SMS) when pre-set problem conditions arise.